What we keep,
and what we don't.

This site ​

• No cookies, no tracking, no analytics. Fonts and images are served from this site.
• Your browser keeps two things locally: the language you picked, and, once you have written to us, the support window's anonymous id and secret. Both stay in your browser's storage. Clearing your site data removes them.
• Hosting. The site is served by GitHub Pages, which may log requests (such as IP addresses) as any web server does. We don't receive or use those logs.
• Links out (Discord, GitHub, emdzej.pl) follow those services' own policies.

The support window ​

The support window (the Support button on every page) runs on ALIAS, an anonymous support desk.

What we keep when you write to us:

• what you wrote, and our answers;
• the photos you attached, if any. You can black out parts of a photo before sending it, and pictures lose their hidden details (such as where they were taken) when they reach us;
• the topic and the model you picked, the address of the page you wrote from, and the site's language.

Who you are to us. Nobody, by name. The first time you write, the support service gives your browser an anonymous id and a secret. They aren't made from anything about you, your device or any account. We don't ask for, and don't keep, your name, email, phone number or account, unless you choose to give an email (below).

Reading the answer elsewhere. After sending, you can show your key (the id and secret, one line) and paste it into the support window in another browser.

How long we keep it:

• a message: 365 days after it was answered or closed;
• everything of your id: 730 days after your browser last talked to the support service.

Both are deleted automatically.

Your copy, and erasing it. In the support window, under Your messages, you can:

• download everything we keep about your id, as a file;
• erase all of it at once. Your id, its messages and photos, and any email you gave are deleted, for good, at once.

Who sees it. Only the people who answer EM-CASE-R's support, signed in with their own account. Everything they do (answering, blocking, erasing) is logged. We use your messages only to help you and to improve EM-CASE-R. We never sell them or use them for advertising.

An email, only if you choose to give one ​

It's up to you. In the support window you may give an email address so we can answer you there too. Support works the same without it.

If you give one, we keep the address, that it is an email, and when you gave it, together with the consent text you agreed to. We use it only to answer your messages about EM-CASE-R. Never for news, offers or anything else.

With an email, you're no longer anonymous to us. The people who answer support can see it, and every time one of them opens it, that's logged.

We don't check it. No confirmation mail is sent, and it's shown to support as unverified.

Withdrawing it. In the support window, under Your messages, Withdraw my email deletes it at once (deleted, not hidden), and your messages stay. It's also deleted when you erase your data, and when your id is deleted after 730 days without use.

Why we may keep it. Only because you agreed by giving it (consent: GDPR Article 6(1)(a)). Withdrawing it doesn't affect the answers we sent before.

Who is responsible ​

EM-CASE-R, Michał Jaskólski. Questions about your data: use the support window, topic Something else.